Some consumers of HP Shadow Elf 9 are treated differently and cannot be repaired for free

[Gearbest News]On December 19, Gearbest noticed that according to a report by “Future Network”, some consumers of HP Shadow Elf 9 laptops suffered from obvious quality problems when the products were officially promised free repairs. HP after-sales treatment is different.

On the morning of December 18, the official Weibo of the “HP Elf Alliance” announced that some users who purchased the Shadow Elf 9 gaming laptop before September 1, 2023 reported that intermittent or continuous screen failure may occur during use. The problem. To this end, HP will provide free maintenance services to relevant users. Relevant users will receive push notifications from us and can make an appointment for free maintenance services according to the prompts. The warranty period of the equipment will be recalculated from the date the maintenance service is completed. Please contact the customer service team through the official WeChat account of “HP Service” or call HP after-sales service team to register for free maintenance service.

However, according to the “Future Network” report, many consumers believe that the large-scale black screen problem of the HP Shadow Elf 9 series is a product design flaw. HP issued an announcement that avoided the product issues and the content was perfunctory, and did not explain to users at all the “causing problems”. “The root cause of the black screen failure”, “Can the black screen failure be completely solved after maintenance”, “The specific coverage of the free maintenance service” and other issues. At the same time, many consumers have not received official free repair notices from HP. Some consumers tried to apply for free maintenance services through official channels, but a notice popped up saying “The serial number you entered is not within the scope of free maintenance, please feel free to use your device.”

According to previous reports, computers sold by HP this year seem to have serious quality problems. The number of users experiencing black screen problems has soared, and many users need to replace their motherboards. HP after-sales staff once said that parts are in urgent need and user repair schedules have been extended to 2024.

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