WPS responds to user complaints and disputes: Feedback has been given to relevant product departments for adjustments

[ Gearbest Technology News]June 21, topic“#被wpsBackstabbed#”It became a hot search on Weibo, and a large number of users complained on the social platform, saying that the office tool that was once convenient suddenly became an “invisible assassin” that caused system lags and even the loss of important documents due to misoperation. Netizens’ complaints mainly focused onThe default storage location is unreasonable, membership function partition boundaries are unclear, cloud backup is invalid, and annual fees continue to rise.Wait for the core pain points. In response to the dispute, WPS official customer service responded and stated that user feedback will be submitted to the product department for follow-up.

WPS

1. Storage “black hole”: C drive space is crazily occupied

A large number of users reported that WPS writes all temporary files, cloud backup cache and other data to the system C drive by default. Some users said, “Documents that I originally thought could complete my work smoothly suddenly crashed or quietly filled up the C drive at critical moments.” Some users pointed out that the WPS cloud disk background process is resident, and the CPU and memory usage remain high. Even if only basic document functions are used, the computer will suffer from problems such as lag, busy hard disk reading and writing, and notebook fans spinning wildly.If the C drive is full, it will directly slow down the entire computer and become a trigger of user dissatisfaction.

In response to this problem, WPS official customer service responded that users can improve it in two ways: First,Uninstall the software and reinstall it, manually specify the non-system disk as the storage path; The second is in the existing settingsManually change file storage location。

2. Member “siege”: basic functions are included in the paid area

Another major point of controversy isSome services that were originally basic functions have been included in the membership fee area.. Taking the “clear cache” function as an example, customer service clearly stated that,Batch quick cleaning requires membership to unlock;If users do not want to pay, they can also chooseManually check the contents one by one to gradually complete the cleanup. This explanation triggered more discussions – some analysts pointed out thatThis time WPS has been criticized for being “backstabbed”. The essence is not that users are unwilling to pay, but that many experience changes are too sudden and too opaque.. The most important thing about office software is that it is stable and user-friendly. “As a result, default files, temporary data, and cloud backups are constantly being written to the C drive, which slows down the computer at least, and makes people worry about document security at worst. In addition, some originally basic and low-threshold functions are put into the membership system, and users will naturally feel that they are being 'riddled with.'”

3. WPS official: We have paid attention to the problem and will report it to the product department.

In response to many issues raised by users, WPS official customer service responded:We have paid attention to such issues reported by users and will submit all opinions to the product department. The product team will follow up and evaluate the processing to further optimize the user experience for ordinary users.。